Frequently Asked Questions
Everything you need to know about your Born Primitive order and apparel.
How should I care for my performance apparel to ensure longevity?
To maintain the integrity of our high-performance fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using bleach or fabric softeners, as these can break down the moisture-wicking properties of the material.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unwashed and unworn items with original tags attached. Please note that certain clearance items marked as 'Final Sale' are not eligible for return.
When will my order ship and how can I track it?
Orders are typically processed within 1-2 business days. Once your package leaves our warehouse, you will receive a shipping confirmation email containing a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, Born Primitive ships to athletes worldwide. Shipping costs and delivery timelines vary by country and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How do I know which size to order?
Each product page features a detailed size guide. Since our apparel is designed for an athletic fit, we recommend measuring yourself and comparing it to our charts. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay or Sezzle.